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Return Policy | Prior to 9/5/21

To initiate a return, click HERE.

Return policy

Full price items: 

We hope you absolutelylove your Eternal Ivory LWD or jumpsuit, but If you are not completely satisfied with your purchase, you can return your items for a refund to your original form of payment, less returning shipping charges of $6.95, within  15 days of delivery.

Sale Items:

All sale items are final sale and can only be returned for STORE CREDIT.  Sale items are clearly marked at the top of the product description. Please pay close attention to this when shopping. This policy is firm and no exceptions will be made.

Shipping + return window

Outgoing shipping costs will not be refunded. Additionally, a $6.95 return shipping fee will be deducted from your return. There are no restocking fees. 

You have 15 days from the date of your order's delivery to drop off your eligible return at the post office. Please be aware we track orders according to the day they were scanned into the post office.Please note that items that say "Sale" in the description are not eligible for refund. We do NOT make price adjustments on any past or future orders.

Once your return has been delivered to Eternal Ivory, please allow  7-10 business days for your return to be processed.

Exchanges

We DO NOT offer exchanges for any items at any time. If you need to exchange an item, please return your original order and purchase the size you would like. 

To receive a refund item(s) must be:

-Unworn with tags still attached

-No trace of animal hair, deodorant, make up, strong smell such as perfume, body odor, smoke etc.

-Item(s) must be in RESALABLE CONDITION. We thoroughly check our products before shipment for any signs of damage. It is your responsibility to email us if you receive a defective item before returning.

*We are not responsible for any lost returned packages.*

If you have any questions about your return, please email us at customerservice@eternalivory.com.

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