FREE 2 DAY SHIPPING ON ORDERS OVER $100!

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Returns & Exchanges

To initiate a return, click HERE.

RETURNS

We hope you absolutely love your Eternal Ivory LWD or jumpsuit, but If you are not completely satisfied with your purchase, you have 3 return options:

  1. Partial refund for alterations (our most popular option): If you love your item but it just doesn't fit quite right we'd love to pay for your alterations to help get you the perfect fit. We will refund $15 to put towards alterations, simply email customerservice@eternalivory.com. ***Please note, once a partial refund is given for alterations the sale is final.
  2. Store credit: You may return your purchase for store credit within 12 months of your order date. Returns for store credit will NOT be charged return shipping.
  3. Refund to original payment: You may return your purchase within 15 days from the date of delivery for a full refund of the dress value less the return shipping label fee of $6.95. Items must be dropped in the mail within this 15 day time period. All merchandise must be unworn and in its original condition with tags attached. ***Please note, we do not refund the original, outgoing shipping!  

*All International orders are FINAL SALE.*

EXCHANGES

We do not offer exchanges at this time. If you are unsure of sizing, we encourage you to order multiple sizes as styles sell quickly.

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