FREE 2 day shipping on orders over $100!

This section doesn’t currently include any content. Add content to this section using the sidebar.

Image caption appears here

Add your deal, information or promotional text

Returns & Exchanges

EXCHANGES

Exchanges are always FREE! If you'd like to exchange your dress for a different size or a different style entirely, simply email us at customerservice@eternalivory.com with your order number, the dress you're exchanging, and the dress and size you'd like to get instead.

RETURNS

If you are not completely satisfied with your purchase, you may return your purchase within 15 days from the date of delivery. Items must be dropped in the mail within this 15 day time period. All merchandise must be unworn and in its original condition with tags attached. 

To make a return, email us at customerservice@eternalivory.com. Please include your order number and reason for return and we will reply with a return shipping label. $6.95 will be deducted from your refund to cover the return shipping label. 

All return requests made after 15 days may be returned for store credit less the $6.95 return shipping and restock fee. Items must be unworn and tag must be intact. You may return your purchase for store credit within 12 months of your order date. 

 

Search